Refund policy
30-day returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unworn, in the same condition you received it, in its original Mystigrey box and packaging, with proof of purchase.
How to return an item
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Email us at corporate@mystigrey.com with your order number and the item you would like to return. Items sent back without first requesting a return will not be accepted.
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Once your return is approved, we will send you the return address.
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Pack the item securely and ship it to us. Return shipping is paid by the customer. You can buy and print a USPS label online at USPS Click-N-Ship. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
Damaged, defective or wrong item
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us right away at corporate@mystigrey.com so we can evaluate the issue and make it right.
Non-returnable items
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the piece you want is to return the item you have and, once the return is accepted, place a new order.
Refunds
We will email you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method. Please allow some time for your bank or card issuer to process and post the refund.
Questions? Contact us anytime at corporate@mystigrey.com.